It is important that you feel comfortable with us. That is why we do our best to guide you well and guarantee your privacy. It is desirable to have pleasant and professional contact with the midwives and other staff in our practice. Nonetheless it is possible that you could have a complaint.
- Discuss your complaint with us
Do you have questions? Doubts? Is there something that you are dissatisfied with? Let us know. We will be happy to take the time to go over it with you. Experience has shown us that this makes things clearer and that care can be adapted to your wishes or needs.
- A complaints officer is available
Were you unable to find a solution together? Or do you need help with filing a complaint? Contact the CBKZ (Centraal Bureau Klachtenmanagement in de Zorg (Healthcare Complaints Management Central Office)) complaints officer. The complaints officer is impartial, works independently, and will gladly advise and support you further. He or she can also mediate to find a solution. Everything you tell the complaints officer is confidential.
The CBKZ external complaints officer is available over the telephone from Monday to Friday from 9:00 to 12:00 and from 13:00 to 16:30 on 088-0245123. You can also send an e-mail to KLACHTVERLOSKUNDE@CBKZ.NL
We treat and store your information with the utmost care. We use Orfeus B.V., in our practice to document the (personal) information needed to provide the proper care to mother and child. Nobody outside our practice will see your information, which is subject to professional confidentiality. If necessary, we will ask you for your express permission to send this information to e.g. the gynaecologist, the child healthcare centre, the GP, or the paediatrician, usually in digital form via Zorgdomein. You may withdraw your permission at any time. E-mails containing personal information, for instance your pregnancy certificate, are encrypted if possible. Your information remains in our system for 20 years in accordance with the applicable legal regulations. You have the right to view your file, to receive it, to have it modified, and to have it destroyed. In the context of the new General Data Protection Regulation you can view our Privacy statement here. When you register yourself at our practice, we will also ask you to sign our consent form so that we may process your data which is necessary to provide you care.
You may already have stopped to admire the “new baby” cards on our wall. We would love to put your card on the wall as well, but please realise that the information on the card will be visible to everyone who visits our practice. If you have any objections to this, make sure your surname and/or address are rendered illegible, or let us know and we will do it for you.
Using a session cookie we can see which parts of the website you have viewed with this visit. We can adjust our service as much as possible to the surfing behavior of our visitors. These cookies are automatically deleted when you close your web browser.
“On our website buttons are included to promote web pages (” like “) or share (” tweet “) on social networks like Facebook and Twitter. These buttons work through pieces of code that come from Facebook or Twitter itself. Cookies are placed through this code. We have no influence on that. Read the privacy statement of Facebook or of Twitter (which can change regularly) to read what they do with your (personal) data that they process via these cookies. “
“The information they collect is anonymised as much as possible. The information is transferred to and through Twitter, Facebook, Google + and LinkedIn stored on servers in the United States. LinkedIn, Twitter, Facebook and Google + adhere to the Privacy Shield principles and are affiliated with the Privacy Shield program of the US Department of Commerce. This means that there is an appropriate level of protection for the processing of any personal data.”